FAQ

A home warranty is a one-year service agreement that helps with the cost to repair or replace covered home system components and appliances when they inevitably break down due to normal wear and tear. When you request service, depending on the coverage purchased you may have a $100 dollar Trade Call Fee to initiate the service request. A licensed, independent contractor will schedule an appointment with you to determine the issue. If the problem is covered by your home warranty, Dwellness will direct the contractor to repair or replace your covered item subject to the limitations and exclusions of the home warranty. View sample contract here.

Homeowners insurance usually provides coverage for things such as theft, floods, fire or other natural disasters. A home warranty is designed to protect your budget when covered components of your home’s HVAC, Plumbing, Electrical, and appliances break due to normal wear and tear.

Our flexible plans cover components of up to 21 of the essential home systems and appliances you depend on every day, from your A/C to your refrigerator, to your water heater. View a sample contract for a complete list of what our plans can cover.

The price of a Dwellness home warranty depends on the plan and coverage you choose. Click here to find out now how much it will cost.

The Trade call fee is $85 for the service requests you make under your warranty plan.

You’ll pay one fee for each individual Trade professional contractor (A/C tech, appliance repairman, plumber, etc.) that comes to your home to provide service. Each trade professional that is dispatched out will require a separate $100 dollar Trade Call Fee.

Yes, we cover homes old and new it does not matter Dwellness has you covered.

Yes, you can view a sample contract here.

You can start requesting service 30 days after you buy your warranty, or if you would like we offer a free mechanical inspection after your purchase and can start your coverage immediately following the inspection. Should you wish not to have the 30 day wait period.  If your home warranty was part of a real estate transaction, your coverage starts the day of closing.

Dwellness is unique in the area that we self service. Our techs work for us in many cases, so having to use an outside contractor is rare. In the event an outside contractor is needed, we will assign a contractor to reach out to you as quickly as possible. In rare instances, Dwellness may offer you the ability to choose your own contractor. If we authorize this the service contractor must be licensed where applicable, qualified in the applicable state and Trade, adequately insured for worker’s compensation and third-party general, and have automobile liability coverage. The chosen contractor must provide a diagnosis and itemized bid to Dwellness before any work is performed. Dwellness will reimburse only for the covered items that were authorized per our terms, conditions, and limits set forth in our contract.

1. When a covered item breaks down, request service online or call 702-641-8888.
2. Pay your Trade Service Call Fee.
3. Your contractor will contact you to schedule an appointment.
4. Your contractor will diagnose your problem.
5. Based on the contractor’s diagnosis, Dwellness will determine whether your problem is covered by your home warranty. If it is covered, the contractor will repair or replace your covered item subject to limitations and exclusions.
6. Dwellness will follow up with you to make sure your problem was resolved to your satisfaction.

No, you can purchase a home warranty from Dwellness without an inspection or maintenance records being furnished

Yes, we cover breakdowns that occur due to normal wear and tear. For instance, a faucet that breaks down due to normal use would be covered. A child drops a toy into a toilet and flushes it is not normal wear and tear and thus would not be covered. Please review the sample contract for additional information on limits and exclusions. View sample contract here.

The standard home warranty contract is 12 months. We do sell multi year policies as well.

Once your coverage begins, you can request service 24/7 online. You can also call 702-641-8888 to request service.

No. We do not place a limit on the number of covered repairs, although some coverage limitations and exclusions, such as dollar amount caps, may apply. Please review the sample contract for a specific list of coverage limitations and exclusions.

We evaluate the diagnosis and pictures sent in from the contractor that was sent to your home.

The majority of the time, the covered item is repaired or replaced on the initial visit to the home. Occasionally we have supply disruptions in waiting for parts, or labor shortages. In the event of a delay, we will fix the item as soon as possible.

Dwellness in most cases self performs… meaning since we are a licensed contractor we often times send out our own techs. This reduces delays and increases the level of service we provide to our customers each and every day. If we send an outside vendor, rest assured, they are licensed, insured, and capable of handling any repair that you may need.

Yes, we offer a 30-day workmanship guarantee, which means if you have an issue regarding your completed repair within 30-days of service, we’ll send a contractor back out for free. Either request service online or call 702-641-8888.

If we determine your covered appliance or system component can’t be repaired, we’ll offer a replacement, or send you a check for the cost to Dwellness for the repair (up to the limit stated in your contract, minus the cost incurred to diagnose the problem).

Absolutely. We automatically cover multiple systems and appliances within the same home. See our Essential Pan, Enhanced Plan, and Premium Plan.

No, we do not offer roof coverage at this time.

Yes. You can add coverage for your pool and in-ground spa to any of our plans. Optional coverage has to be added within 30 days of closing escrow.

Yes, you can pay monthly or annually. If there’s a specific day you want to start your billing cycle each month, call 702-641-8888. You can also pay by checking account, credit or debit card. We also accept payments in our local office please call for details.

A Trade Call Fee will be due for each claim placed of $100.00

Depending on your plan, some coverage limits or exclusions may apply. For full coverage details, view our sample contract here.

Depending on the situation, you might. When you request service, you’ll pay your Trade Service Call Fee. In addition, you may be responsible for any repair or service costs that aren’t covered by your home warranty. For full coverage details, including limitations and exclusions. View sample contract here.

Yes, you’ll get a $25 discount on coverage for each additional home (under 5,000 square feet). Not available on real estate pricing or property management.

Absolutely. A home warranty can help protect your budget when a covered item like your A/C or water heater breaks down. You can have some peace of mind knowing you have a plan in place for inevitable covered breakdowns. Additionally you will have budget protection because you will not have to pay the full retail cost of repairing or replacing a covered item.

Becoming a Dwellness customer comes with extra benefits:

• Refer a friend to Dwellness, and we’ll say thanks with a free Essential warranty plan on your next renewal.(conditions apply call 702-641-8888 for details).
• Additional property discounts – Save money when you buy warranty coverage for multiple properties.
• 20% discount on non-covered items
• Refer a friend to Dwellness for a new HVAC System and get $400 if they purchase a system

Visit My Account to register.

If you have set up automatic payments with us, we will send your next year’s agreement at least 30 days before your current contract expires. If you do not have automatic payments set up, you can contact us to continue coverage by logging into My Account or call 702-641-8888

Yes, you can cancel at any time.

If you cancel your contract within the first 30 days of your coverage, we’ll refund your contract fees minus any service and claims incurred by Dwellness.

If you cancel your contract after 30 days, you’ll receive a pro-rated refund of your contract fees for the rest of the contract term, minus a cancellation fee of $25.00 (where permitted by law) and any service or claims costs incurred by Dwellness.

To cancel your contract, please call 702-641-8888 and a customer representative will assist you. At this time, the MyAccount tool does not support cancellation.

Please note, if you are moving, you can transfer the remainder of your plan to the new buyer and set up coverage for your new home. Call 702-641-8888 to transfer your warranty.

A Dwellness Real Estate Home Warranty is a service agreement that covers the repair or replacement of many major home system components and appliances. It is available to sellers (limited listing coverage) and buyers typically via their real estate brokers in the context of a real estate transaction only.

We also offer home warranty plans for customers who are not in a real estate transaction. See homeowner coverages here.

If one of your home’s appliances or systems breaks down, it can mean more than just your air conditioning or dryer not working — it can also mean having to cover an unexpected expense. Instead of paying the full retail cost to repair or replace a covered item, a real estate home warranty can help you manage the costs of unexpected, covered breakdowns.

A real estate home warranty helps protect your budget when a covered item breaks down. You pay your Trade Service Call Fee when you request service instead of paying the full retail cost of repairing or replacing a covered item out of pocket. You are also responsible for any costs not covered.

Yes. To transfer your agreement, please call 702-641-8888

You can add a warranty to your new home at any time, but you must add the warranty to your new home within 30 days of closing to take advantage of our special real estate pricing.

Dwellness has three home warranty plans designed for residential real estate transactions.

To see real estate home warranty options for a home you’re buying, review our available real estate plans. Then, ask your real estate agent to arrange the warranty to be purchased from Dwellness Home Warranty.

Dwellness Home Warranty offers three high-value home warranty plans at an affordable price for real estate customers:

• Essential Plan – covers components of the most critical home systems that are often the most expensive to repair and replace (heating, air conditioning, plumbing, and more).
• Enhanced Plan – covers items included in the Essential Plan plus extra coverage for common out of pocket expenses
• Premium Plan – offers the most comprehensive coverage, including the items in Essential and Enhanced Plan combined, plus some additional home services like HVAC, Plumbing, and Electrical Preventative Maintenance, and service within 24 hours* for plumbing and HVAC claims.

*Nevada Properties only

Our new construction plan provides coverage from years 2-5 for a total of four years of home warranty protection.

Yes. If you have more than one of the following home systems or appliances, they’re included in your coverage. (up to 5,000 sq. feet)

Covered Systems/Appliances:

• Air Conditioning Systems
• Heating Systems
• Electrical – multiple items of hard-wired home electrical system
• Plumbing – multiple items such as lines, faucets, shower heads, stoppages, etc.
• Ceiling Fans
• Water Heaters
• Built-in Microwave Ovens
• Dishwashers
• Doorbells
• Garbage Disposals
• Ranges, Ovens, Cooktops
• Garage Door Openers
• Instant Hot/Cold Water Dispensers