How does a home warranty work?

  1. When a covered item breaks down, request service online or call 702-641-8888.
  2. Pay your Trade Service Call Fee.
  3. Your contractor will contact you to schedule an appointment.
  4. Your contractor will diagnose your problem.
  5. Based on the contractor’s diagnosis, Dwellness will determine whether your problem is covered by your home warranty. If it is covered, the contractor will repair or replace your covered item subject to limitations and exclusions.
  6. Dwellness will follow up with you to make sure your problem was resolved to your satisfaction.

Do I need an inspection or maintenance records before I can buy coverage?

No, you can purchase a home warranty from Dwellness without an inspection or maintenance records being furnished

Are there any exclusions to my contract or limits to my coverage?

Yes, we cover breakdowns that occur due to normal wear and tear. For instance, a faucet that breaks down due to normal use would be covered. A child drops a toy into a toilet and flushes it is not normal wear and tear and thus would not be covered. Please review the sample contract for additional information on limits and exclusions. View sample contract here.

How long does my contract last?

The standard home warranty contract is 12 months. We do sell multi year policies as well.

How do I request service?

Once your coverage begins, you can request service 24/7 online. You can also call 702-641-8888 to request service.

Is there a limit to the number of repairs during my contract term?

No. We do not place a limit on the number of covered repairs, although some coverage limitations and exclusions, such as dollar amount caps, may apply. Please review the sample contract for a specific list of coverage limitations and exclusions.

How does Dwellness determine if my claim is approved or not?

We evaluate the diagnosis and pictures sent in from the contractor that was sent to your home.

How long until my covered item is fixed?

The majority of the time, the covered item is repaired or replaced on the initial visit to the home. Occasionally we have supply disruptions in waiting for parts, or labor shortages. In the event of a delay, we will fix the item as soon as possible.

Who are the contractors that Dwellness sends to my house?

Dwellness in most cases self performs… meaning since we are a licensed contractor we often times send out our own techs. This reduces delays and increases the level of service we provide to our customers each and every day. If we send an outside vendor, rest assured, they are licensed, insured, and capable of handling any repair that you may need.

We thought the issue was fixed, but it’s not. Can the contractor come back?

Yes, we offer a 30-day workmanship guarantee, which means if you have an issue regarding your completed repair within 30-days of service, we’ll send a contractor back out for free. Either request service online or call 702-641-8888.

What if you can’t fix my covered item?

If we determine your covered appliance or system component can’t be repaired, we’ll offer a replacement, or send you a check for the cost to Dwellness for the repair (up to the limit stated in your contract, minus the cost incurred to diagnose the problem).

If I have more than one air conditioning system or refrigerator, are those covered too?

Absolutely. We automatically cover multiple systems and appliances within the same home. See our Essential Pan, Enhanced Plan, and Premium Plan.

Do you offer roof coverage?

No, we do not offer roof coverage at this time.

Can I purchase coverage for my pool?

Yes. You can add coverage for your pool and in-ground spa to any of our plans. Optional coverage has to be added within 30 days of closing escrow.